Tips & Tactics

Beyone the Handshake

Traditionally, vendors have allocated the majority of their sales training dollars toward product and solution training. Increasingly, however, there is recognition that soft-skills training in

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Why a Checklist

There was a time in the field of medicine when it was possible to know everything that there was to know.  Lewis Thomas writes in

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HealthCare.gov

It may be months before all the problems facing the HealthCare.gov website rollout become known, but already the pundits seem to have figured out the

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